Terms and Conditions of Sale

These Terms and Conditions of Sale (the “Terms”) govern the sale of products on the website holdonparis.com between Studio Idan SAS and any non-professional customer (the “Customer”). Placing an order implies full and unconditional acceptance of these Terms.

Article 1, Seller identification

Studio Idan SAS, operating under the Holdon Paris brand, a simplified joint-stock company (SAS) with capital of €5,000, registered office at 8 Villa Soutine, 75014 Paris, France. RCS Paris 535 128 847, SIRET 535 128 847 00014, VAT FR81 535 128 847. Email: order@holdonparis.com, Phone: +33 6 58 19 34 74.

Article 2, Products

The products offered are cabinet handles and knobs made to order, based on the options selected by the Customer (size, center-to-center, material, finish, pattern). As each piece is crafted and distinctly customized to the Customer’s specifications, slight variations in appearance, color, or dimensions, inherent to artisanal production and 3D printing, may occur and do not constitute a defect.

Article 3, Price

Prices are stated in euros, inclusive of all taxes, including French VAT at the applicable rate. They do not include shipping costs, which are specified before the order is confirmed. For deliveries outside the European Union, any customs duties and import taxes remain the Customer’s responsibility. Studio Idan SAS reserves the right to change its prices at any time, with products invoiced at the rate in effect at the time of order.

Article 4, Order

The Customer selects their products and options, reviews the order details, and confirms it after accepting these Terms. The sale is finalized once the order is confirmed by email and payment is collected. Studio Idan SAS reserves the right to refuse or cancel any order that appears abnormal or made in bad faith.

Article 5, Payment

Payment is made online at the time of order, by credit card, Apple Pay, Google Pay, or installment payment via Klarna. Payments are secured by our provider Stripe and are subject, where applicable, to strong authentication (3-D Secure). Card details are never stored by Studio Idan SAS. The order is processed only after payment has been successfully validated.

Article 6, Production and lead times

As products are made to order, an estimated preparation time of 5 to 10 business days applies before shipping, in addition to the carrier’s delivery time. These timeframes are given as estimates only; a reasonable delay does not entitle the Customer to compensation.

Article 7, Delivery

Products are shipped worldwide through our logistics provider Boxtal and its partner carriers (home delivery or pickup point, depending on the option selected). The risk of loss or damage to the products transfers to the Customer at the time they, or a third party they designate, take physical possession of the products. In the event of a damaged package, the Customer is asked to file a claim with the carrier and to notify us as soon as possible.

Article 8, Returns, exchanges, and refunds

In accordance with Article L.221-28, 3° of the French Consumer Code, the statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, which is the case for Holdon Paris products made to order.

Nevertheless, beyond its legal obligations and as a matter of business policy, Holdon Paris accepts returns and exchanges under the following conditions:

Timeframe: the Customer has thirty (30) days from receipt of their order to request a return or exchange.
Eligible products: returns are accepted for both defective and non-defective products.
Exchanges: exchanges are accepted within this same thirty (30) day period.
Product condition: products must be returned new, unused, uninstalled, and in their original packaging.
Return method: returns are made by mail.
Return label: a prepaid return label is made available to the Customer to download and print; return shipping is free and covered by Holdon Paris.
Restocking fees: no restocking fee applies.
Refund: the refund is issued within a maximum of thirty (30) days of receiving the returned product, to the payment method used for the order.

To initiate a return or exchange, the Customer should contact customer service at order@holdonparis.com. This business policy does not affect the statutory warranties described in Article 9.

Article 9, Statutory warranties

Independently of any commercial warranty, the Customer benefits from the following statutory warranties:

Statutory warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code): the Customer has two years from delivery of the goods to take action; they may choose between repair or replacement of the non-conforming product, subject to the cost conditions set by law.
Warranty against hidden defects (Articles 1641 et seq. of the French Civil Code): the Customer may choose to invoke this warranty; they may then choose between rescission of the sale or a price reduction.

To exercise these warranties, the Customer may contact us at order@holdonparis.com.

Article 10, Complaints and customer service

For any question or complaint, customer service can be reached at order@holdonparis.com or +33 6 58 19 34 74. We are committed to responding as quickly as possible.

Article 11, Consumer mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, the Customer has the right to use a consumer mediator free of charge to seek an amicable resolution of any dispute with the seller, provided a written complaint has first been submitted. The mediation entity to which Studio Idan SAS belongs is CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France, Tel. 01 89 47 00 14, www.cm2c.net.

Article 12, Personal data

Personal data collected as part of the order is processed in accordance with our Privacy Policy.

Article 13, Intellectual property

All content on the website (including 3D models, visuals, text, and trademarks) remains the exclusive property of Studio Idan SAS. Any unauthorized reproduction or use is prohibited.

Article 14, Force majeure

Studio Idan SAS cannot be held liable for any failure to perform or delay caused by a force majeure event within the meaning of Article 1218 of the French Civil Code.

Article 15, Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the Customer may use mediation (Article 11) or the European online dispute resolution platform available at https://ec.europa.eu/consumers/odr. If no amicable resolution is reached, French courts have jurisdiction under ordinary law.

Last updated: May 28, 2026.